Refund Policy
Return, Refund and Shipping Policy
Last updated: 22 January 2026
Thank you for shopping at thebridemade.com.
We value your trust and aim to provide a smooth shopping experience. Please read this policy carefully before placing an order.
Shipping Policy
Delivery Timeframe:
Orders are delivered within 4–7 working days across India through third-party courier partners.
Handling Time:
Orders are processed and prepared within 2 working days after order confirmation.
Possible Delays:
During peak seasons, sales, or unforeseen circumstances, delivery may be delayed. In case of delays beyond the estimated timeline, customers will be informed via email or phone.
Shipping Charges:
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Free shipping on prepaid orders above ₹599
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Shipping charges, if applicable, will be mentioned at checkout
Tracking Information:
Once your order is dispatched, you will receive a tracking link via email or WhatsApp to monitor shipment status.
Cancellation Policy
Orders can be cancelled within 24 hours of placing the order, provided the product has not been processed or customized.
Once an order is processed or customization work has started, cancellation will not be accepted.
To request cancellation, please email us at thebridemade@gmail.com.
Return & Refund Policy
Due to the nature of our products, most items sold on The Bride Made are customized or personalized.
Non-Returnable & Non-Refundable Items:
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Customized or personalized products
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Products made to order
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Items damaged due to improper handling by the customer
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Products returned without original packaging
Return / Replacement Allowed Only In These Cases:
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You received a wrong product
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You received a damaged or defective product
In such cases:
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You must notify us within 24 hours of delivery
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Provide clear photos or videos of the issue
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Requests after 24 hours will not be accepted
If approved, we will offer:
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Replacement of the product
OR -
Refund (at our discretion)
Refund Process
Once the returned item is received and inspected, approved refunds will be processed within 5–7 working days to the original payment method.
Shipping charges (if any) are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).
Returned items must be sent to:
The Bride Made
F-28, 1st Floor, Roshanara Plaza,
Roshanara Road, Delhi – 110007, India
We recommend using a trackable courier service. We are not responsible for items lost or damaged during return transit.
Contact Us
For any questions related to shipping, cancellation, return, or refund, contact us at:
Email: thebridemade@gmail.com
Phone: +91-9868127134